Operations Director - South

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1.     JOB DETAILS

 

Job Holder

 

Job Title              

OPERATIONS DIRECTOR (OD)

Immediate MANAGER       

MANAGING DIRECTOR, RETAIL

   

 

2.   JOB PURPOSE

 

 

Managing Director, Retail

 

 

3. ORGANISATION CHART GROUP

Network Support Manager

 

Regional Managers

 

 Operations Director

 

4.   MAIN ACCOUNTABILITIES

To maximise sales performance and standards across the MFG estate by delivering on field staff KPIs.

Management of the regional and area managers to:

=        recruit and train effective contract managers

=        ongoing management of the performance and development of Contract Managers 

=        represent and reinforce the MFG strategy through maintaining high site standards and customer service

=        ensure the correct implementation or retail formats and promotional materials

=        ensure all stores adhere to compliance requirements in all areas of operational activity, compliance, H&S, company policies and procedures.

=        to manage Contract Manager account reconciliations.

=        to monitor and review wet stock performance on the retail network.

To manage and develop the Regional and Area Retail Managers.

To liaise with the finance department to ensure appropriate financial controls for all aspects of contract manager operations.

To monitor and review wet stock performance on the retail network.

To continuously review and develop site operational policies/procedures.

5.   DIMENSIONS

 

=        Financial

                     

=        Staff

 

=        Other

 

 

6.   WORK CONTEXT

 

=        Operating Environment

=        Framework & Boundaries

=        Organisation

7.   COMMUNICATIONS

=        Subordinates

=        Superiors

=        Other Contacts

Within the Company - Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.

Outside the Company – Liaise with MFG’s retail suppliers and partners to develop and establish the joint business plans and deliver brand standards.

Outside the Company - To liaise with fuel suppliers and ensure delivery procedures are adhered to.

To liaise with Petroleum Officers, Environmental Health Officers, Fairbanks, Licensing and other officials where necessary.

To visit competitors to keep abreast of their activity.

8.   COMPLEXITY

To operate effectively and efficiently and achieve given objectives within given time deadlines.

9.   KNOWLEDGE AND SKILLS REQUIRED

  • A proven track record in the forecourt and/or independent retail sector
  • Previous experience of managing field teams
  • Previous experience of working with Independent Retailers
  • Ideally experience of a contract management/franchise business model