Subway Area Manager

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1.     JOB DETAILS

 

Job Holder

 

Job Title               

SUBWAY AREA MANAGER

Immediate MANAGER        

SUBWAY OPERATIONS MANAGER

SALARY RANGE

 

2.   JOB PURPOSE

 

The role has two main responsibilities where you will be accountable for the pre-opening training and support for new store openings with our franchise brand partners, alongside the ongoing support to ensure stores are compliant to franchisor regulations.

As Subway Area Manager you will work hand in hand with the contract managers to ensure brand regulations are adhered to. You will also be responsible for the regular follow up visits to sites and franchisor audits and actions to ensure all stores remain in compliance.

3   MAIN ACCOUNTABILITIES

=         Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver

=         Manage franchisor regulated training & development programmes

=         Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses

=         Implement brand training matrix and update with monthly dash board per site per area per region

=         Conduct monthly visits to open stores to appraise compliance to brand standards and training

=         Follow up on brand audits with contract managers, visiting sites out of compliance & working with Subway Operations Manager to bring store back into compliance

=         Deliver brand training courses for MFG team

=         Understanding the retail & forecourt operation and how this works alongside food services

=         Maintaining relationships with key stakeholders in MFG and franchise brands.

=         Attend & present in monthly team meetings held at Head Office

=         Assist with the planning and recruitment for new store openings

=         You will be expected to cover other Subway Area Managers/Brand Managers as and when the business requires.

6   COMMUNICATIONS

Main internal contacts of the post are:

  • Subway Operations Manager
  • Retail Director
  • Non-Fuel Director
  • Food Service Director
  • Customers / Clients
  • Directors
  • Regional Managers / Area Retail Managers
  • Accounts Department
  • Other Head Office Personnel

The main external contacts of the post are:

  • Representative(s) from external suppliers
  • Contract Managers
  • Contractors
  • Customers

A variety of communication methods will be used

7   COMPLEXITY

The main sources of complexity are:

=         Ensuring that customer expectations are met/exceeded in a fast moving/volatile business market

=         Being able to communicate with customers, contract managers, contractors and third party suppliers

Improve business efficiency in an economic challenging period

8   KNOWLEDGE AND SKILLS REQUIRED

=         Strong communications skills

=         Excellent planning & organisation skills

=         Ability to work independently or as part of team

=         Ability to control process for delivery of excellent service

=         Understanding of relevant legislations

=         Minimum Level 3 Food Hygiene

=         Minimum 2 years in QSR at Managerial level